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FAQ
Become a customer / apply for a web account
How do I create a web account with Tibnor?
If you are already a customer of Tibnor, you can start using our customer portal once you have received your login information. To get your login details, you need to apply for this here. After you have submitted your application, we will send you the information within a few days.
Frequently asked questions about delivery
I have questions about my delivery from Tibnor. Where do I turn then?
For those of you with an account in the customer portal, you can click on your name and then click on contact customer support. Then your question is sent directly to your personal sales contact. Alternatively, you can contact us via chat, email or phone and we will help you.
When do I receive the goods I order from Tibnor?
Do Tibnor deliver to other countries?
I have not received my order, what do I do?
For those of you with an account in the customer portal, you can click on your name and then click on contact customer support. Then your question is sent directly to your personal sales contact. Alternatively, you can contact us via chat, email or phone and we will help you.
I want to complain about a product I bought from Tibnor, how do I do it?
Frequently asked questions about products
I have questions about a product, who do I contact?
For those of you with an account in the customer portal, you can click on your name and then click on contact customer support. Then your question is sent directly to your personal sales contact. Alternatively, you can contact us via chat, email or phone and we will help you.
Frequently asked questions about Tibnor's customer portal
Which browsers work best in Tibnor's customer portal?
We no longer support the Internet Explorer browser (version 11 or earlier) as this is an old browser that is no longer maintained by Microsoft and does not work with modern web technology. Therefore, we recommend using one of the following browsers instead: Google Chrome, Mozilla Firefox, Microsoft Edge or Apple Safari.
I want to shop in Tibnor's customer portal, how do I do it?
How do I log in to Tibnor's customer portal?
Click on "Log in" at the top right of the page. Enter your email address and password. If you do not have login information, click "Become a customer" in the main menu to create a new account.
I forgot my password, how do I get a new one?
Click on "Log in" at the top right of the page. Then click on the link "Forgot your password?" and follow the instructions. Then new login details are sent to the e-mail address you selected when you registered.
Can I add a new consignee?
Tibnor creates consignee, that you can then select before submitting your order. If you want to create a new consignee, contact us via chat, email or phone and we will help you. For those of you with an account in the customer portal, you can click on your name and then click on contact customer support. Then your question is sent directly to your personal sales contact.
Can I change or add something to an existing order if I come up with something afterwards?
If you have received an order confirmation, you can not make changes on your own. Contact us via chat, email or phone and we will help you. For those of you with an account in the customer portal, you can click on your name and then click on contact customer support. Then your question is sent directly to your personal sales contact.
Can I add specific requests to my order or order line?
Yes, you can add specific transport and labeling requirements, e.g. requirements for crane truck.
How can I cancel a confirmed order?
Cancellations can only be made in accordance with the applicable terms of sale. Contact us via chat, email or phone and we will help you. For those of you with an account in the customer portal, you can click on your name and then click on contact customer support.
What kind of documents are available online via Tibnor's customer portal?
Via order status, you can retrieve order recognition, quotation, delivery note, invoice and certificate.
How do I use the Quick order function?
If you already know in advance which item numbers to order, you can use the Quick order function. You use it by logging in to the portal and going to your shopping cart.
Inside the shopping cart, enter the desired item number and click on "check item number". If the item number is correct, the product will appear and you can easily add it to your shopping cart. A perfect way to work when ordering several products from an already predetermined list.
You who have your own article numbers can also match these with Tibnor's article numbers. This means that you can use the Quick order function with your own article numbers and the right product will appear. If you want to match your article numbers, contact us by email or phone and we will help you.
How do I find my company-specific prices?
In logged-in mode, you can see your company-specific prices after you have filled in the desired quantity. Cost for packaging and shipping will be added.
How do I download the price list to Excel?
Log in and click on your name and then click on "My overview". Under "My overview", click on the link "Download price file". Then click on the Tibnor-Pricelist button. The file is downloaded to your Downloads.
Then open your Excel application on your computer and open a new workbook. Then go to the data tab and select there From text and select the file you just downloaded and click on import. The text import wizard opens.
Then perform the following steps:
- Make sure UTF-8 is selected, and then click Next.
- Check the semicolon as the delimiter, and then click Next and Finish
- Click OK
I can not find the product I am looking for, what can I do?
How do I get a material certificate for my orders?
You indicate on each order line if a certificate is desired. You can then download the certificate in the order status page.
Frequently asked questions about invoices and finances
Where can I see my latest invoice?
I need an invoice copy, how do I get it?
Where do I turn with credit questions?
Where do I turn with invoice questions?
Where do I turn for warranty matters?
I have a credit note that I want to get paid and have no invoice to set it off against, how do I do that?
Can you get electronic invoices from Tibnor?
Can I as a private person shop at Tibnor?
Only companies can shop at Tibnor.
Frequently asked questions for suppliers
Where should I send my invoices as a supplier?
Suppliers send invoices to autoinvoicedk@tibnor.com.
As a supplier I have questions, where do I turn?
For other questions related to suppliers, please refer to bookkeeping@tibnor.com. You as a supplier can also download and read our Instructions to Suppliers..
Can't find what you are looking for?
Our staff is on site to help you with your questions.
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